Alaska Native Medical Center

         

For a complete copy of your personal medical record or questions, please call (907) 729-3019.
For password issues, please call toll free (877) 621-8014 24 hours a day/7 days a week.

What is MyHealth?

MyHealth is a health management tool provided by Cerner® and a way for you to access some of your health records online.

What records are available on MyHealth?

MyHealth provides access to parts of your health record. It will not include all the information related to your treatment. You can view the following:

  • Clinical record summary (allergies, immunizations, health issues, discharge summary, surgeries and procedures)
  • Limited lab results (excluding sensitive test results or results that may require further discussion with your provider)
  • Limited personal information
  • Clinical document generator (a snapshot of medical information for a single visit or all visits)
  • Secure messaging with your provider
  • Send a request to schedule appointments and request to cancel appointments

You should not rely on MyHealth for full and complete access to your health record. If you need a copy of your complete medical record, contact your medical provider.

How do I sign up for MyHealth?

If you would like to sign up for a MyHealth account, visit please speak with the front desk staff at your next appointment.

When should I use secure messaging?

Do not use secure messaging for urgent matters. Normal turn-around time is one business day. Secure Messaging is your tool for conveniently communicating with your health care professionals.

Please keep the following in mind when using secure messaging:

Secure messaging is for routine health related inquiries only. If you require immediate assistance or are experiencing a medical emergency, please use the emergency system created for your community (for example, call 911)

Please call your health care provider instead of using secure messaging if:
You need a prescription filled today.
You need to cancel an appointment scheduled for today.
You need to see a provider today.

Any messages received after business hours, on holidays, or during weekends will be responded to on the next business day.

For password issues, please call toll free (877) 621-8014 24 hours a day/7 days a week.

MyHealth FAQ
GENERALHow do I sign up for MyHealth?

If you would like to sign up for a MyHealth account, please speak with the front desk staff at your next appointment.Clinic staff and/or central registration can register you for a MyHealth account. You will be asked to provide self-identifying information to request the account. You will then need to log into your personal email to verify the account. Once the account is verified, you will have access to MyHealth.Why are we encouraging patients to sign-up?

MyHealth will allow patients greater access to their limited health record and their health care team.

Who do I ask if I have questions regarding MyHealth?

If you are a patient and had a question regarding your health information, please contact your primary care provider.

For password issues, please call toll free (877) 621-8014 24 hours a day/7 days a week.

What Tribal health organizations use MyHealth?

Alaska Native Medical Center | Aleutian Pribilof Island Association | Chugachmiut | Copper River Native Association | Eastern Aleutian Tribes | Kenaitze Indian Tribe | Kodiak Area Native Association | Mount Sanford Tribal Consortium | Native Village of Eklutna | Norton Sound Health Corporation | Southcentral Foundation | Southeast Alaska Regional Health Consortium

SECURITY

Is patient information secure in MyHealth?

Yes. MyHealth is a product of Cerner®, is HIPAA (Health Insurance Portability and Accountability Act of 1996) compliant and provides you with the ability to securely view, store, and share your health information.

REGISTRATION

What information will my provider or front desk staff need to help me register for a MyHealth account?

You will need to provide:

  • Personal email address

And a self-identifying answer; choice of:

  • Zip code
  • Last 4 digits of Social Security Number
  • Year graduated from high school

Can I decline registration for MyHealth?

Participation in MyHealth is voluntary. Anyone can decline enrollment in a MyHealth account.

Can participating MyHealth users register their children?

Yes, parents and legal guardians of minors ages 12 and under may now sign up for a MyHealth account to access their child’s limited health record.

ACCESS

What records are available on MyHealth?

MyHealth provides access to parts of your health record. It will not include all the information related to your treatment. You can view the following:

  • Clinical record summary (allergies, immunizations, health issues, discharge summary, surgeries, and procedures)
  • Limited lab results (excluding sensitive test results or results that may require further discussion with your provider)
  • Limited personal information
  • Clinical document generator (a snapshot of medical information for a single visit or all visits)
  • Secure messaging with your provider
  • Send a request to schedule appointments and cancel appointments

You should not rely on MyHealth for full and complete access to your health record. If you need a copy of your complete medical record, contact your medical provider.

Which patients can access to MyHealth?

Patients over the age of 18 or parents and legal guardians of minors ages 0-12 may now sign up for a MyHealth account.

How do I access myANMC?

Once you have been registered and verified the account through email, you can access MyHealth anywhere you have access to the internet – home, work, school, the library, etc.

Minors aged 13–17 are allowed to sign up for their own MyHealth account. Minors can grant permission to their parent or legal guardian to have access to their MyHealth account. Parents are still able obtain their child’s health information through the Medical Records Office.

SECURE MESSAGING

What is Secure Messaging?

Secure Messaging is a way to communicate to your health care provider about routine health related questions.

WHEN SHOULD I USE SECURE MESSAGING?

Secure Messaging is for routine health related inquiries only, such as requests for prescription refills or questions about current treatment plans. If you require immediate assistance or are experiencing a medical emergency, please use the emergency system created for your community (for example, call 911).

LABS

What labs are available in MyHealth?

MyHealth displays limited lab results. Sensitive labs, such as STD and genetic testing, have been removed from patient view.

Are customer-owner labs available immediately in MyHealth?

No, labs are not available immediately after resulting. They are released to the patient’s MyHealth portal 72 hours after resulting; allowing time for the provider team to respond appropriately, if needed.

Using MyHealth

APPOINTMENTS

How do I request an appointment?

Select the Appointments section on the left navigation panel and click Request an Appointment.

1. Enter a provider name.
2. Enter the Reason for Visit.
3. Enter a phone number.
4. Review the details of your request and select the Send button.

You will receive a secure message with appointment availability options or confirmation.

How do I reschedule an appointment?

To reschedule an appointment, click on the View Appointments link under the Appointments section on the left navigation panel.

1. Identify appointment and select Reschedule.
2. Enter provider information.
3. Enter the Reason for Visit.
4. Enter your date and time preference (first choice and second choice).
5. Enter phone number.
6. Review the details of your request and select the Send button.

An appointment will be scheduled that most closely matches your request according to availability. The appointment will then display in the Appointments View, typically within one business day.

How do I cancel an appointment?

To cancel an appointment, click on the View Appointments link under the Appointments section on the left navigation panel.
1. Identify appointment and select Cancel.
2. Enter provider information.
3. Enter reason for your cancellation.
4. Enter your date and time preference (1st choice and 2nd choice).
5. Enter phone number.
6. Review the details of your request and select the Send button.

SECURE MESSAGING

How do I check my messages?

When you receive a message in MyHealth, a message alert will be sent to the email address that you provided. Click on the link provided in the email for quick access to MyHealth.

How do I send a message to a provider?

You can send a message to your provider by clicking on the Secure Messaging navigation panel. This will expand the panel to reveal message options including available messaging templates. To send a message:

1. Select a template from those provided.
2. Next, enter your provider’s name in the To search box and then select the appropriate provider from the dropdown list that appears.
3. Type your message.
4. Click Send.

How will I know when I have a new message?

When a new message arrives in your MyHealth inbox, an email notification will be sent to the address that you provided during registration.

ACCESS LOG

What is Access Log?

The Access Log feature allows you to track when you or your proxy access your MyHealth account.