Alaska Native Medical Center

Patient Rights and Responsibilities

We at the Alaska Native Medical Center want you to know about Patient Rights and Responsibilities so you can make the best choices about your health and receive the highest quality health care possible.

As a patient at ANMC you have a right to:

As a patient at ANMC you have a responsibility to:

Concerns, Complaints or Grievances

If you have a concern about the quality and safety of your care, please talk about this with your doctor or health care provider. If you still are concerned, please talk with your nurse or the nurse manager of the area.

You have a right to use the ANMC complaint process for submitting a written or verbal complaint to our Patient Experience Department at (907) 729-3990 or email You may also express your concerns, complaints and/or grievance in writing to:

ANMC Patient Experience Department
Alaska Native Medical Center
4315 Diplomacy Drive
Anchorage, AK 99508

You can expect to receive a response within seven days regarding your complaint from Customer Experience.

Patients also have a right to contact the following agencies:

The Joint Commission
Office of Quality and Patient Safety
Submit concerns online at: 

If you are a Medicare beneficiary and have a concern regarding quality of care, your Medicare coverage or premature discharge, you may contact KEPRO:

5700 Lombardo Center Drive, Suite 100
Seven Hills, OH 44131
Phone: 1-888-305-6759
TTY: 1-855-843-4776

State of Alaska Dept. of Health and Social Services
Health Facilities Licensing & Certification
4501 Business Park Blvd., Suite 24, Bldg. L
Anchorage, AK 99503
Phone: (907) 334-2483
Fax: (907) 334-2682