ANMC is a gathering place where longtime friends celebrate life events, learn ways to maintain wellness and simply visit friends and family. Below are some tips and resources for ANMC visitors.
For the safety of our patients with latex allergies, only Mylar balloons are allowed in the hospital. Latex balloons are prohibited.
ANMC restricts the use of cell phones and walkie-talkies in patient care areas of the hospital. Patient care and privacy is our top priority and these devices can interfere with the operation of medical devices and should be completely turned off when in restricted areas. Even in standby mode, cell phones can transmit a signal. Visitors wishing to use a cell phone are asked to use the Cafeteria, lobby or waiting rooms to make a call. Visitors are asked to not take pictures of staff or patients with camera phones.
Family and Visitor Passes
The main hospital doors are closed after 8 p.m. and reopened at 6 a.m. Visitors may enter through the Emergency Room entrance on the east side of ANMC. After 10 p.m., ANMC Security will have a screening desk set up. With approval from the nurses caring for the patient, Security can issue after-hours passes for visitors. Visitors will be required to provide proof of identification to Security before they will issue a pass.
Because of the risk of carrying disease-causing organisms that could be deadly to patients who are already in a compromised state, flowers and plants are not allowed in the Critical Care Unit. In addition, Stargazer Lilies are prohibited on campus, as their strong fragrance can trigger asthma attacks in people with allergies.
ANMC understands many people are unable to make it to the Food Court for a break. We have a day cart available for guests and staff with busy schedules. The cart is open 7 a.m.-2 p.m. Monday-Friday, serving breakfast items, sandwiches, hot soup, beverages, fruit and snacks. Food cart items are available for purchase by family and friends.
A map is provided here to help you get around the Alaska Native Medical Center.
The hospital provides a room where patients, family members and visitors can sit quietly to meditate or pray. It is on the second floor of the hospital, at the end of the center elevator corridor.
Newspapers from around Alaska are on sale in vending machines just outside the hospital lobby.
Parking at ANMC is free. The Alaska Native Health Campus map shows where patients, their families, and visitors may park. Please note that there are handicap parking spaces and Elder parking spaces provided in various areas on the hospital grounds for your convenience. Elder parking is for our visitors over the age of 55.
Valuables and other belongings should be taken home.
Health Insurance Portability and Accountability Act (HIPAA) compliance and respect for the privacy of our patients and their family prohibits ANMC staff from answering questions about other patients.
More than half of our patients receiving care at ANMC travel to Anchorage from rural Alaska. ANMC has two on-site patient accommodations facilities: The Quyana House, on the first floor of the ANMC hospital, and Patient Housing at ANMC, connected to the ANMC hospital via sky bridge. Both accommodations facilities provide our patients with a safe, comfortable place to rest in the company of others who are going through similar experiences and in an environment that promotes community, family and healing. The Quyana House is located near the ANMC cafeteria and Patient Housing at ANMC has an on-site cafeteria and marketplace. Arrangements to stay at the Quyana House and Patient Housing at ANMC are made by the patient’s Case Manager. Contact Quyana Care Coordination at (855) 482-4382 for more information.
ANMC has implemented a new Quiet Hours campaign to support the health and healing of our patients. Every evening from 10 p.m. – 7 a.m. the following morning, ANMC will be observing Quiet Hours. On ANMC’s 4th and 5th floor adult inpatient units, the lights are dimmed during quiet hours and signage will be going up soon to inform visitors of this new initiative. This focused initiative is to foster a quiet environment during the evening hours to benefit our patients by providing them a peaceful, quiet and healing environment.
Some other changes are also coming to the 4th and 5th floors soon – the double doors adjacent to the main bank of elevators will be closed, to remind staff and visitors that they are entering a quiet, healing space and to please keep voices to a minimum and silence cell phones.
We appreciate your assistance in keeping all noises to a minimum when visiting the ANMC hospital inpatient areas.
ANMC staff understands the stress that comes with having a family member or close friend in the hospital. You are encouraged to take care of yourself by getting adequate rest and nutrition and leaving the hospital when possible. If there is any doubt whether you should stay at the hospital, please consult the medical or nursing staff. With the approval of the doctor, ANMC allows parents and other family members to stay overnight for the patient’s comfort and reassurance. On the Pediatric Unit, parents are encouraged to stay with their child. Rooming-in is allowed on the Mother/Baby unit if a private room is available to assure patient privacy. If you want to room-in, speak with the nurse or doctor.
No Smoking/Tobacco Use
ANMC is a tobacco-free hospital and we ask visitors to comply with our tobacco-free policy. Tobacco use is prohibited throughout the Alaska Native Health Campus.
Vending machines for soft drinks and for snack items are located in the Emergency Department waiting area and on the lower level of Quyana Hospitality Services. Ask any hospital employee for specific directions.
Visitors of any age may visit in private rooms; however, visitors under 12 years of age must be accompanied by an adult. Visitors under 12 may visit in semi-private rooms, but for everyone’s protection, it is requested that you check with the charge nurse first. Children, accompanied by an appropriate individual, may visit with an adult or guardian at any time. After 8 p.m. you must get a visitors badge and enter the hospital via the Emergency Department.
Wheelchairs are available for those campus patients and visitors who require extra assistance. The wheelchairs are for use on the Alaska Native Health Campus only. Please do not take the ANMC wheelchairs to the airport, home or any other off-campus location.