Alaska Native Medical Center

Patient Rights and Responsibilities

We at the Alaska Native Medical Center want you to know about Patient Rights and Responsibilities so you can make the best choices about your health and receive the highest quality health care possible.

As a patient at ANMC you have a right to:

As a patient at ANMC you have a responsibility to:

Concerns, Complaints or Grievances

If you have a concern about the quality and safety of your care, please talk about this with your doctor or health care provider. If you still are concerned, please talk with your nurse or the nurse manager of the area.

You have a right to use the ANMC complaint process for submitting a written or verbal complaint to our Customer Experience Department at (907) 729-3990 or email customercontact@anthc.org. You may also express your concerns, complaints and/or grievance in writing to:

ANMC Customer Experience Department
Alaska Native Medical Center
4315 Diplomacy Drive
Anchorage, AK 99508

You can expect to receive a response within seven days regarding your complaint from Customer Experience.

Patients also have a right to contact the following agencies:

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
Email: complaint@jointcommission.org
Phone: 1-800-994-6610
Fax: (630) 792-5636

Medicare Beneficiaries (QIO)
Livanta BFCC-QIO Program, Area 5
9090 Junction Drive, Suite 10
Annapolis Junction, MD 20701
Phone: 1-877-588-1123